Trusted Shops is the company that certifies eCommerce throughout Europe and guarantees consumers in their online purchases, including yours. Trusted Shops has certified more than 25,000 online shops worldwide and is considered the No. 1 trust brand in Europe.
This is the Trusted Shops Official Seal of Guarantee
What does the Trusted Shops Certification mean for an online shop?
To obtain the Trusted Shops Certification like us, every eCommerce must comply with the regulations on distance selling, eCommerce and data protection in electronic commerce. The criteria to be met to receive the Certification are numerous and include several aspects:
Company identity and availability. Our company name and our Customer Support channels are communicated clearly and transparently here
Data Protection and Security. The data we receive from users like you are collected and processed in compliance with the Privacy Regulations and GDPR of the European Union and all transactions on our site are encrypted by the SSL Certificate
Products and Costs. The products available, their descriptions, methods of use and warnings are clearly indicated as well as the costs of the items and shipping costs
Delivery and Payment. Delivery times and payment methods are clearly described in the general conditions, in the relevant FAQs and at the time of checkout, so as not to have any nasty surprises
Order Process. At the checkout stage, the information regarding delivery, costs and payment methods are clear and complete Withdrawal. Our documentation contains all the useful information for the right of withdrawal
Trusted Shops Guarantee. After each purchase you can sign up for the Trusted Shops Guarantee for free, which ensures you in case of non-delivery or after the return of the goods, regardless of the payment method. You will find the link to the Guarantee just after completing the online order
Our eCommerce is constantly monitored by the Trusted Shops Team against the following quality indicators:
- Reviews. The overall evaluation of eCommerce reviews must reach at least the score of 3.0
- Refunds. The number of refunds requested through Trusted Shops on the total number of orders processed must be less than 5%
- Answers. At least 95% of guarantee requests that TrustedShops submit to the store must be answered within 5 days
What does the Trusted Shops Guarantee cover?
The Trusted Shops Guarantee insures the consumer up to € 2,500.00 on purchases made online at Trusted Shops certified shops, such as ours, regardless of the payment method and in the following cases:
- Delivery failure
- Failure to refund after withdrawal
- Return of the goods
- Loss due to transportation
How can I sign up for the Guarantee?
After completing the purchase on Costruire Audio, an invitation to subscribe to the Trusted Shops Guarantee will appear on the screen: just follow the steps indicated to register for the service and complete the activation, completely free. You will be directed to the My Trusted Shops site
After registration you will have your own Personal Area within Trusted Shops where you can activate your Guarantees and where to request refunds in the cases already described above.
What is the procedure for requesting a refund through Trusted Shops?
Log in with your credentials to the Personal Area on the My Trusted Shops website and proceed by selecting the reason for your Guarantee request (I have not yet received my order - I have not received any refund from the shop - I have another problem): you will be guided through the application procedure in a simple way.
Remember that you can always contact our Customer Service here or tel. . +39 371 3583986 / landline: +39 040 2600495
If you send us an email, remember to indicate the reference of the Order Number in the subject: in this way we can handle your request more quickly.
Is it possible to leave a review?
Sure. A few days after receiving your order, you will receive a request for a review from Trusted Shops at the email address with which you made the purchase on Costruire Audio, where you can evaluate three factors (Delivery - Goods - Customer Service) and leave a written review.
You can also leave us a review by logging into your Personal Area on My Trusted Shops and clicking on “Review the shop”.
Where can I read customer reviews?
You can read all the verified reviews from customers who have purchased on our online shop on our Reviews Page.
Is a Trusted Shops certified eCommerce safer?
A Trusted Shops certified eCommerce like ours is a safer eCommerce because it has passed the analysis of the Trusted Shops Legal Team which certifies compliance with current regulations and correct commercial practices